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FAQ overview

General

    What does UDIZINE do?

    We design and manufacture an extensive variety of innovative “custom look” Product, Sign & Exhibition display fixtures

    Do you have a printed catalog?

    All the latest information about our products is available on-line. This is to ensure you have the most up-to-date information at all times

    What should I do if I need technical information or advice about your products?

    Feel free to contact our Customer Service Department  for additional information on any of our products or to receive advice on which products to choose

    Looking for support & assistance in PLANNING, DESIGNING and INSTALLATION?

    Please contact one of our regional service providers – all have the necessary knowledge and expertise to assist you in designing & planning your space with UDIZINE Store Fixtures & Displays.

    Do you offer custom fabrication of wood or acrylic shelves / panels?

    Acrylic  & Wood panels are custom made to match a client’s specific store size, product type and concept. Please contact one of our regional service providers  for fabrication & installation services.

Orders & Payments

    Are items in stock?

    Yes, we hold a large stock at our PA warehouse. While we occasionally have out of stock items these situations are rare

    What form of payment do you accept?

    See Payments in our Terms & Conditions

    Do you provide volume discounts?

    We provide discounts for larger orders based on order value - see here for full information on Ways to Save

    Do you accept international orders?

    International orders cannot be placed online. To place an international order contact our Customer Service Department with your item list and quantities and we will be happy to process your order. However, please note we can only offer shipping services to US & Canadian addresses. International shipping will need to be arranged by the customer. 

    What should I do if I have a technical problem or hidden damage not related to shipping?

    See Claims in our Terms & Conditions

    What should I do if I want to return items?

    See Returns on our Return Policy page