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Return Policy

Returns

Require UDIZINE’s prior approval and a written return authorization
- Must be advised within 30 days of receipt of order
Must be in the original carton, include a copy of the return authorization and be in new condition as determined by our distribution center
Must be made within 2 weeks of receiving the return authorization number, no credit will be provided for returns after this period
The customer is responsible for any damage that occurs during return shipment
Packages being returned should be fully insured by you for your protection
Customers are responsible for the original and return shipping costs
Glass shelving cannot be returned due to the fragile nature of the product

To return merchandise please contact our customer service department sales@udizine.com for a return authorization number

 

As there are many costs involved in the handling of our products there is a 10% restocking fee with a minimum charge of $25. This is low compared to display industry standards as we only charge customers a restocking fee for the labor and materials associated with the handling, inspection & getting it back to our warehouse shelves