Return Policy

Returns

- Require UDIZINE’s prior approval and a written return authorization
- Must be advised within 30 days of receipt of order
- Must be in the original carton, include a copy of the return authorization and be in new condition as determined by our distribution center
- Must be made within 2 weeks of receiving the return authorization number, no credit will be provided for returns after this period
- The customer is responsible for any damage that occurs during return shipment
- Packages being returned should be fully insured by you for your protection
- Customers are responsible for the original and return shipping costs
- Glass shelving cannot be returned due to the fragile nature of the product

To return merchandise please contact our customer service department sales@udizine.com for a return authorization number

As there are many costs involved in the handling of our products there is a 10% restocking fee with a minimum charge of $25. This is low compared to display industry standards as we only charge customers a restocking fee for the labor and materials associated with the handling, inspection & getting it back to our warehouse shelves