877-240-6149
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FREE SHIPPING* on orders over $350 excluding shelves )  OR  15% DISCOUNT on large orders  Learn more >>

Shipping

 

What are the shipping & order processing times?

• Orders received by 12pm EST will ship same day
• Orders received after 12pm EST will ship on the following business day
• All items on the order must be in stock
• Same day shipping is not offered on weekends, holidays or other posted closings
• Same day shipping applies only to orders shipping by UPS and not orders shipping by freight

 

Where do you ship from? 

 All our orders ship from our PA warehouse

 

Where do you ship to?

We can ship to any address in the US and Canada

 

What is the cost of shipping?

For your convenience we have included a shipping calculator so that you know the shipping cost at the time of placing your order

 

Free Shipping

All orders of $350 or more of eligible items*, qualify for Free Shipping.
*Only for UPS Ground shipping (USA only), excluding shelves and coupon discounts.

 

Is freight shipping available?

For larger orders, usually over $3000 we can provide a freight quote. If this option is selected during the checkout, one of our customer service representatives will contact you with a quote

 

How are address corrections handled?

Any additional charges by UPS due to insufficient or incorrect delivery information will be charged to your credit card upon receipt (i.e. no suite or apartment number, wrong zip code, recipient has moved or has requested delivery to a new address, return shipping). Please check your printed invoice or email confirmation and contact us with any changes. Once we ship, we cannot make any changes. The UPS address correction charge for UPS Ground service is $12.50 per package

 

What should be done in the case of damages or shortages?

It is important that you count and check the number of cartons match the amount listed on the manifest and inspect cartons for any external damage. Make sure any damage or shortage is noted on the bill before signing.

If you discover damage after opening the package please call UPS to report the damage. Save all packing materials and follow UPS instructions regarding damaged merchandise. Please contact us after you have reported the damage to UPS so that we can ship replacement merchandise

All shortages must be reported to our Customer Service Department at sales@udizine.com within 7 days of receipt of the order


For damages and claims not related to shipping see Claims in our Terms & Conditions

 

What should I do if I want to make a return?

See Returns on our Return Policy page