877-240-6149
877-240-6149
call 877-240-6149

Terms & Conditions

Payments

We accept all major US credit cards and PayPal up to $5000. For payments between $5000 and $7000 additional identification is required along with front and back copies of the credit card

For orders above $7000, payment by wire transfer is required. In these cases, our customer service representative will contact you

For international orders up to $3000 with payment by non-US credit cards – identification of cardholder and copies of the front and back of the card are required. Orders with a value of over $3,000 require a wire transfer

For order cancelation prior shipment, As there are costs involved there is a 3% transaction fee with a minimum charge of $25

 

Minimum Handling Fee

We will gladly fill any size order. All orders under $100 in value are subject to a $18 handling fee

 

Over $500 Orders Free Shipping

Our free shipping offers exclude Shelves and Over Size items. 

The shipping is based on UPS Ground Service and can be replaced with Freight Service. 

UDIZINE can change product eligibility for free shipping. 

 

Claims

In the case of damage claims not related to shipping i.e. technical problems with products or surface damages, please provide a brief description of the problem along with clear photos to our customer service department sales@udizine.com.

Please note that the products need to be maintained in original packing. Once information is received it will be reviewed by our technical experts. We will then contact you to advise the course of action to follow.